"Shen simply exceeded our expectations in every way, helping us to get maximum value for the sale of our home. From her sage advice on every aspect of the listing process, to her expert skills in staging, to her ability to stay calm under pressure, we had so much peace of mind knowing that she was in our corner in this crazy market. We cannot recommend her enough!"
"If you have the opportunity to work with Shen, jump on it. She is hands-down the reason we were able to find and secure our house, and navigate a challenging real estate market. We bought our house sight unseen, and Shen was our eyes, ears and source of wisdom. She scheduled walk-throughs quickly and helped us make strategic decisions about offers and negotiation. She has strong relationships not just with other realtors, but also with important support businesses like attorneys, inspection services, insurance agencies, roofers and plumbers. She was always responsive for us when we needed her and gave us extremely thorough and thoughtful guidance, and she did it all with a smile and the most positive attitude. It's clear Shen loves what she does, and she brings that passion to her client relationships. Whether you are looking to buy or sell a home, choose Shen. She is top notch."
"It was a joy and relief to have Shen be our agent. She stepped in on short notice, provided excellent advice, and helped us buy our home in the middle of an intense seller’s market. We were comforted by her transparency, compassion and resourcefulness. She replies promptly, is an effective problem-solver, and has a streamlined process that keeps everyone organized and knowing what’s coming up next. Shen made us feel like we were her only client (which was not the case!) and we always felt like she had our best interests in mind. Thank you Shen!"
"Realtor you can trust 100% to work on your behalf. She is responsive and has excellent negotiation and follow-up skills. I also never felt pressured. So very glad I found Shenan and look forward to working with her again in the future!"
"In the middle of a pandemic I decided to sell my house, look for and purchase a new one and hope that the 2 closings worked out so I could move all in a 6 week span. I was very fortunate to have Shenandoah as my realtor through all of it. She is super organized, detail oriented, easy to work with and kept me calm through the process. She is excellent at staging and knowing just how to price and market a house. I had several offers all above asking price within the first 48 hours. She was equally helpful through the buying process with negotiating and with recommendations for service people. I can't imagine going through such a stressful endeavor with anyone else! I highly recommend Shen for all your real estate needs."
"Shen is magnificent! She is unbelievably thorough, focused and so responsive. She is very open and understands your needs. She is also professional without being pushy. We bought a home in Durham, NC and we were out of state buyers. She made the whole process so easy and never left a detail undone. She absolutely goes the distance for her customers! She provides very sound advice and even told us she would not feel comfortable advising us to go all in on a home we were bidding on. If you are looking for a realtor to get it done for you. I highly recommend Shen!! I am certain you will be more than pleased with her."
"We just bought our very first custom home and Shen was our amazing buying agent. Our particular process was complex because we got to choose almost every single finish in the home. We had months of communication between us and the builder. Shen asked us to loop her into every single email, and was a star at making sure we got what we wanted! Shen responded to every email or text or phone call from us immediately. I'm incredibly impressed with her level of response! I can't believe how fortunate we are to buy a house of this quality in this current seller's market. We definitely have Shen to thank as she made sure to connect us with the builder and selling agent quickly at the beginning of the long process of a new build. We'll definitely recommend Shen to all of our friends - she's THE North Carolina agent you want representing you when you are buying a home here."
"Shen was an amazing realtor to work with! My wife and I used her services to buy our first-ever home, and she & her staff were incredible throughout the process. Whether it be answering last minute questions or meeting us for home walkthroughs, Shen (and Abby!) was with us every step of the way. She checked every box you would want in a realtor: professional, punctual, communicative, friendly, and honest. If you need a realtor to help you buy (or sell!) a home, we cannot recommend Shen strongly enough. We are so grateful to have been able to use her expertise!"
"Shen is a wonderful woman and knowledgeable realtor. I was shocked at the competitive nature of real estate in our current times. She is very aware of the real estate in many areas around Chapel Hill Including Durham, Hillsborough, Briar Chapel in now Fearrington village. I must admit from time to time I got very anxious and Shen had a wonderful knack of calming me down. I’m in my 70s and my husband passed away three years ago. I never thought that I would be buying a house by myself at this age. Shen was understanding and empathetic. I recommend Shen wholeheartedly."
"Excellent agent in every regard. Shenandoah spent the time to really understand my selling needs, the micro neighborhood selling dynamics as well as setting up a great marketing plan for the sale of my townhome in Chapel Hill. She also came up with a staging plan for the home to fit that marketing plan and it truly looked fantastic (clearly others thought so too). The home sold very quickly and for a record price for the community! Her attention to details, her follow through during all of the process made it really easy to work with her. She even handled the lease back given it sold so quickly, which allowed me to relocate with much less stress. Honestly, I really don’t think you will find a better agent to help you through the real estate process, that is looking out for your interests and is there with you throughout the process."
"Shenandoah was very accommodating to our schedule and on a Memorial Day holiday weekend, no less. We ended up looking at fourteen houses in one day! While I do not recommend that, It ended up working out for us, as we were from out of state and in a time crunch. We started early in the morning and Shenandoah was prepared and had houses lined up for us to look at. We hit the ground running and Shenandoah was tireless, in spite of being a little under the weather. We appreciate her dedication to finding her clients the perfect house."
"Shenandoah went beyond the normal comparison pricing technique to recommend the highest price that would still attract the largest number of qualified buyers.. . and succeeded! She and her partner were highly responsive through the entire sales process, providing sound advice at every stage as well as personally pitching in to help accomplish the myriad of physical tasks associated with getting the house ready for sale and us ready to move."
"Shen was amazing to work with. My parents were buying a home long distance during a pandemic and she helped me navigate the on site search with ease, incredible responsiveness and so much expertise. She made sure I understood all the potential issues they might encounter in a charming older home and made sure we had all the information we needed to make an informed decision. She was an incredible advocate for us and a joy to work with!"
"If you have the opportunity to work with Shen, jump on it. She is hands-down the reason we were able to find and secure our house, and navigate a challenging real estate market. We bought our house sight unseen, and Shen was our eyes, ears and source of wisdom. She scheduled walk-throughs quickly and helped us make strategic decisions about offers and negotiation. She has strong relationships not just with other realtors, but also with important support businesses like attorneys, inspection services, insurance agencies, roofers and plumbers. She was always responsive for us when we needed her and gave us extremely thorough and thoughtful guidance, and she did it all with a smile and the most positive attitude. It's clear Shen loves what she does, and she brings that passion to her client relationships. Whether you are looking to buy or sell a home, choose Shen."
"If you are looking for a house in the Raleigh/Durham area, look no further than Shenandoah (AKA Shen) as your realtor. My wife and I were relocating to Durham from CA, and even across the country, Shen had our back and best interests at heart every step of the way. We chose a new build, and because we could not be on site for every meeting with our builder, Shen stepped in and made sure things happened according to plan. In short, Shen is the best and made a complicated experience easy...and dare I say enjoyable!"
“Shenandoah is amazing! Her incredible professionalism is matched only by her unique, personal touch. I’d planned to sell my house by owner (how hard could it be, right?), however, Shenandoah came so highly recommended that I changed my mind. I’m so glad I did. My house had a number of quirks that made it special for the “right” person, and Shenandoah positioned it beautifully. She was a tireless worker and masterful marketer, getting multiple offers within days of each other. Her skills are too varied and great to mention here (let’s just say, she personally came and painted my front door such a perfect shade of blue that I’m not convinced this choice didn’t actually sell the house!). While there was a tremendous amount of work that went into selling, what I wasn’t prepared for was how much of an emotional strain it would be. Shenandoah made it seem effortless; she was there to calm nerves, find solutions, and all with such a gorgeous smile and attitude that believe I actually grew as a person—Who can say that about a house sale?! I highly recommend Shenandoah. I couldn’t have done it without her.”
“We decided to sell our home in Governors Club in early 2018, and interviewed several realtors before selecting Shenandoah as our listing agent. Shen did a fabulous job in all aspects of marketing our home. First, she prepared us for what was necessary to de-clutter and stage (not an easy task after 20 years!) with a firm but gentle hand. The photos and video were superb. Shen has a keen analytical mind, and actually enjoys “crunching the numbers” - critical to getting to the right listing price. She employed all of the traditional marketing elements, e.g. open houses, etc., but also leveraged various internet and print marketing tactics. Homes at our price point generally require a fairly long selling cycle - and we were no exception. Shen dug in, helped keep us motivated, and we finally got an offer. She guided us through all of the seller requirements, e.g., due diligence inspections, etc., right to closing - which went off without a hitch. Along the way Shen went from being a listing agent to a good friend. We would recommend her to anyone interested in selling or buying real estate.”
"It would be hard to describe how valuable our experience with Shenandoah was. She was thoughtful, careful, knowledgeable, hopeful, and realistic, all in appropriate measure. She made the challenge of selling our unique home work. You will not find many realtors out there who can do for you what she can, and will."
“Shenandoah Nieuwsma is the realtor who assisted my parents in selling their home of 40+ years in Chapel Hill, NC. Not only did she locate prospective buyers specifically searching for this type of home, enabling the house to go under contract almost immediately, but she was there to help them with every step of the process. She provided contact information for professionals who could assist them with downsizing and packing, helped them prepare for each stage of the inspection and sale process, and made sure it all went as smoothly as possible, and without surprises. She even located service people at my parents’ assisted living community to set up my mother’s lift chair and tv/dvd player so she would be comfortable while my father finished emptying their house.
I felt like we had the help of a family friend through this process. In addition to her knowledge as a realtor (not only did the house sell to the first people who looked at it, but it sold for ~$65,000 beyond what my parents anticipated!), she conducted the whole process with a level of humanity not often encountered in business. I truly can’t recommend her highly enough.”
"Shenandoah was a pleasure to work with. She respected me as a young buyer, was able to show me homes and all hours of the day with very little notice, responded quickly to texts and emails, and helped educate me on the home buying process and negotiate to get me a great deal! I would recommend her to to anyone looking to buy a home in the triangle area if you want someone who is enthusiastic, personable, and knowledgeable."
“We had a long list of houses we wanted to look at in the Chapel Hill area, and after looking at ~20 houses, Shenandoah showed us one that wasn’t on our list. That’s the house we bought. We should have just had her pick from the start. : ) We purchased the house while still living in California and we literally could not have done it if it wasn’t for Shenandoah. I manage a team of managers and coordinators and as such my customer service expectations are VERY high. Shenandoah surpassed these expectations at every turn. She volunteered to help us with things that I never would have expected help on. Above and beyond is too limited, Shen was a lifesaver. We have already referred her to a colleague looking for housing in the Research Triangle area and his experience mirrors ours. We can’t recommend her enough, seriously. Do yourself a favor and contact her.”
"My wife and I feel fortunate to have had Shenandoah help us find a house in Carrboro. We were looking from out of state so it was invaluable having a very responsive person help us as new properties became available. We didn't have a sense of urgency in our decision so her candid assessment of what she saw gained our trust and saved unnecessary trips to visit houses that wouldn't have worked out. After about two years of looking we finally decided on a place and she has answered our many questions about purchasing our future home. It's hard to summarize all the good things we have to say about Shenandoah. She made our long distance purchase possible, we can't recommend her enough!"
"Shenandoah sold a condo for us at the beginning of the COVID-19 pandemic and made it look easy. She priced the property perfectly, had (really good) professional photos taken, marketed it, and it was sold in a few days. She handled every rule change that came about due to the pandemic immediately as if it was not a problem. In summary, she made this the easiest real estate transaction we've ever had at a time when nothing was easy. We'd work with her again in a heartbeat."
"Was great to work with Shenandoah. She helped guide us all the way through the process of buying a house, and pointed out what to do at every step of the way. She helped negotiate the offer price as well as closing costs.. Shen was very responsive and helpful - instrumental to buying our house!"
“How do you know where to start for brief review for Shenan?! She is easily the best agent we’ve worked with. Her enthusiasm, calm under pressure, humor, patience, knowledge of the market and understanding of people make her the ideal person to work with, whether you are buying or selling. We worked with Shenan over the course of a year both to buy and sell, and she handled both situations with masterful skill that made the often tricky situations seem easy. She has a great network of people to help facilitate all of the home prep needs, amazing photographers, and stagers to make your house really shine. I (almost) wish we had another house to buy or sell just so we could work with her again. We cannot recommended her highly enough!”
“Shenandoah is fantastic! She helped us purchase our dream home in Chapel Hill / Carrboro with her local knowledge and network. She was extremely diligent and resourceful in assisting us throughout the process - locating the property, making the right offer, and getting us through closing.”
"Shenandoah was accessible, professional, knowledgeable and wonderful to work with. Although our house sold VERY quickly in a fairly unconventional way, and we only needed Shenandoah's help for a short period of time, in the short time we worked with her she was terrific and fun to work with - in addition to her professional qualifications."
"We first met Shenandoah when we were looking to rent in Chapel Hill in 2016. She was the only realtor we worked with at that time who treated us like we weren't a nuisance. We did not end up renting the house she showed us back then, but when we decided to move back to NC after living in OH, she was the first name that came to mind since she had been so helpful and stayed in touch with us.
We didn't have a hard time finding a house we wanted to buy in Durham, but I sure am glad we had Shenandoah to handle the details and the negotiating with our builder. Moving out of state is a big challenge and she did everything in her power to be our feet on the ground and make it easier. She is easy to work with and she manages to be a tough negotiator and advocate in a really polite way."
"We were so glad to find Shen and work with her.
Her availability and promptness was superb. She is very detailed oriented by which one can zoom to best match possible regarding the location, the type of the house or even the price. To top it off, if you need extra help with handyman, contractor, electrician, she finds you referral in minutes. Thanks Shen!"
"We would HIGHLY recommend Shen. She is incredibly knowledgeable about the marketplace and coached us well on how to price competitively and fairly. We sold our home and closed within 2 months of listing which is amazing for a high end home in Governors Club as many sit on the market for years. Shen was candid, diligent and extremely helpful all the way through the process and also extremely pleasurable to work with! Best realtor we have ever worked with in NC!"
"Shenandoah was a delight to work with as I purchased my first house. I initially found the prospect of home-buying daunting, but Shen walked with me each step of the way, answering questions, corresponding with the listing agent as needed, and explaining clearly what to expect at each stage of the process. She's also super super fun! I recommend her without reservation."
"Shenandoah is the full package - professional, personable, knowledgeable, accommodating, confident, comforting, and fun. My husband and I approached her with a laundry-list of "must-haves" on a tight budget, and she helped us keep our expectations in control while also never giving up on finding us our perfect home. Our conversations with Shen helped us solidify our home priorities. I would often find the most random postings - ones that didn't match our search criteria at all, but piqued my interest - and Shen was always quick and excited to visit them with us just so we could explore, always adapting to our schedules.We went through two competitive "bidding wars" with Shen, and trust me - you don't want to negotiate with anyone else! She was quick, flexible, and responsive to ensure that we could visit houses ASAP, be the first with an offer, and put our best foot forward. We were outbid our first offer and never had a single regret."
"I was fortunate to find Shenandoah Nieuwsma when I began my search for a new home. After touring 55+ communities around Durham, Shenandoah recommended I look at Encore at Briar Chapel. On my first visit, I toured a house that was move-in-ready, with many upgrades. It was on a Saturday, and we made an offer on the house by Monday. Shenandoah was very knowledgeable of the process and supported me through every step. By the time of my closing, services were beginning to close due to the Covid-19 pandemic. After the closing, Shenandoah stayed in touch to make sure I was safe and healthy. Shenandoah went above and beyond assisting with the purchase of my new home. I am very happy in my new home."
"I can not say enough about her. She is a caring, competent, knowledgeable professional woman who found me the perfect property in Chapel Hill. The amount of effort she put into working with me far exceeded what I could expect. She is a credit to her agency and to any client who is fortunate enough to work with her. I highly recommend her services to potential buyers."
"Shenandoah is wonderful to work with. Friendly, professional and straightforward. She recently listed and sold a piece of property for us. We appreciated her thorough research in helping us list it at a fair and competitive price. She is super responsive which was extremely important to us since we are out of state. Overall, we had an excellent experience working with Shenandoah and wouldn't hesitate to recommend and/or work with her again."
"Shenandoah helped me find a condo to purchase for my daughter to live in. I was concerned about a budget as well as a place I can either sell easily when my daughter moves, or rent and use as an investment. My daughter was looking for a place that would cater to her needs and that she liked. Shenandoah listened to both of our 'requirements' and took us to see several places. She had researched all the listings for troubling past inspection reports or other issues and how the community was for renting and resale. She showed us three places on our first outing. We both liked the second one she showed us. Before putting in a bid, she took us to a couple of other places just to make sure we were satisfied with our choice. In the meantime, she did a lot of research on the community, contacted the condo's HOA with some questions we had and some of her own. She looked at the prices of other condos in the community and helped us come up with a bid. Shenandoah was extremely knowledgeable of the area and what would fit both my needs and my daughter's wants. She checked ahead of time so could inform us of any major issues with some of the properties and even checked the bus lines. Her advice and suggestions were invaluable to our selection and negotiating and she was very prompt in responding to any texts, emails or phone calls. I would highly recommend Shenandoah to anyone looking to buy and I'm sure she would be just as conscious at selling a home!"
"Shenandoah was the best! She helped us find the perfect family home for my growing family. We are so happy with our house and the process was a breeze with Shenandoah's help!"
