What My Clients Say

Shenandoah is amazing! Her incredible professionalism is matched only by her unique, personal touch. I’d planned to sell my house by owner (how hard could it be, right?), however, Shenandoah came so highly recommended that I changed my mind. I’m so glad I did. My house had a number of quirks that made it special for the “right” person, and Shenandoah positioned it beautifully. She was a tireless worker and masterful marketer, getting multiple offers within days of each other. Her skills are too varied and great to mention here (let’s just say, she personally came and painted my front door such a perfect shade of blue that I’m not convinced this choice didn’t actually sell the house!). While there was a tremendous amount of work that went into selling, what I wasn’t prepared for was how much of an emotional strain it would be. Shenandoah made it seem effortless; she was there to calm nerves, find solutions, and all with such a gorgeous smile and attitude that believe I actually grew as a person—Who can say that about a house sale?! I highly recommend Shenandoah. I couldn’t have done it without her.
Jennifer Anderson
We decided to sell our home in Governors Club in early 2018, and interviewed several realtors before selecting Shenandoah as our listing agent. Shen did a fabulous job in all aspects of marketing our home. First, she prepared us for what was necessary to de-clutter and stage (not an easy task after 20 years!) with a firm but gentle hand. The photos and video were superb. Shen has a keen analytical mind, and actually enjoys “crunching the numbers” - critical to getting to the right listing price. She employed all of the traditional marketing elements, e.g. open houses, etc., but also leveraged various internet and print marketing tactics. Homes at our price point generally require a fairly long selling cycle - and we were no exception. Shen dug in, helped keep us motivated, and we finally got an offer. She guided us through all of the seller requirements, e.g., due diligence inspections, etc., right to closing - which went off without a hitch. Along the way Shen went from being a listing agent to a good friend. We would recommend her to anyone interested in selling or buying real estate.
Shenandoah Nieuwsma is the realtor who assisted my parents in selling their home of 40+ years in Chapel Hill, NC. Not only did she locate prospective buyers specifically searching for this type of home, enabling the house to go under contract almost immediately, but she was there to help them with every step of the process. She provided contact information for professionals who could assist them with downsizing and packing, helped them prepare for each stage of the inspection and sale process, and made sure it all went as smoothly as possible, and without surprises. She even located service people at my parents’ assisted living community to set up my mother’s lift chair and tv/dvd player so she would be comfortable while my father finished emptying their house. I felt like we had the help of a family friend through this process. In addition to her knowledge as a realtor (not only did the house sell to the first people who looked at it, but it sold for ~$65,000 beyond what my parents anticipated!), she conducted the whole process with a level of humanity not often encountered in business. I truly can’t recommend her highly enough.
We had a long list of houses we wanted to look at in the Chapel Hill area, and after looking at ~20 houses, Shenandoah showed us one that wasn’t on our list. That’s the house we bought. We should have just had her pick from the start. : ) We purchased the house while still living in California and we literally could not have done it if it wasn’t for Shenandoah. I manage a team of managers and coordinators and as such my customer service expectations are VERY high. Shenandoah surpassed these expectations at every turn. She volunteered to help us with things that I never would have expected help on. Above and beyond is too limited, Shen was a lifesaver. We have already referred her to a colleague looking for housing in the Research Triangle area and his experience mirrors ours. We can’t recommend her enough, seriously. Do yourself a favor and contact her.
How do you know where to start for brief review for Shenan? She is easily the best agent we’ve worked with. Her enthusiasm, calm under pressure, humor, patience, knowledge of the market and understanding of people make her the ideal person to work with, whether you are buying or selling. We worked with Shenan over the course of a year both to buy and sell, and she handled both situations with masterful skill that made the often tricky situations seem easy. She has a great network of people to help facilitate all of the home prep needs, amazing photographers, and stagers to make your house really shine. I (almost) wish we had another house to buy or sell just so we could work with her again. We cannot recommended her highly enough!
Shenandoah is fantastic! She helped us purchase our dream home in Chapel Hill / Carrboro with her local knowledge and network. She was extremely diligent and resourceful in assisting us throughout the process - locating the property, making the right offer, and getting us through closing.
I was fortunate to find Shenadoah Nieuwsma when I began my search for a new home. After touring 55+ communities around Durham, Shenandoah recommended I look at Encore at Briar Chapel. On my first visit, I toured a house that was move-in-ready, with many upgrades. It was on a Saturday, and we made an offer on the house by Monday. Shenandoah was very knowledgeable of the process and supported me through every step. By the time of my closing, services were beginning to close due to the Covid-19 pandemic. After the closing, Shenandoah stayed in touch to make sure I was safe and healthy. Shenandoah went above and beyond assisting with the purchase of my new home. I am very happy in my new home.
Judith Meece
We first met Shenandoah when we were looking to rent in Chapel Hill in 2016. She was the only realtor we worked with at that time who treated us like we weren't a nuisance. We did not end up renting the house she showed us back then, but when we decided to move back to NC after living in OH, she was the first name that came to mind since she had been so helpful and stayed in touch with us. We didn't have a hard time finding a house we wanted to buy in Durham, but I sure am glad we had Shenandoah to handle the details and the negotiating with our builder. Moving out of state is a big challenge and she did everything in her power to be our feet on the ground and make it easier. She is easy to work with and she manages to be a tough negotiator and advocate in a really polite way.
Mark & Christina Leitzel
We were so glad to find Shen and work with her. Her availability and promptness was superb. She is very detailed oriented by which one can zoom to best match possible regarding the location, the type of the house or even the price. To top it off, if you need extra help with handyman, contractor, electrician, she finds you referral in minutes. Thanks Shen
Dr. Katayoun Sadri
We would HIGHLY recommend Shen. She is incredibly knowledgeable about the marketplace and coached us well on how to price competitively and fairly. We sold our home and closed within 2 months of listing which is amazing for a high end home in Governors Club as many sit on the market for years. Shen was candid, diligent and extremely helpful all the way through the process and also extremely pleasurable to work with! Best realtor we have ever worked with in NC!
Amy & Bob Wann
Shenandoah is the full package - professional, personable, knowledgeable, accommodating, confident, comforting, and fun. My husband and I approached her with a laundry-list of "must-haves" on a tight budget, and she helped us keep our expectations in control while also never giving up on finding us our perfect home. Our conversations with Shen helped us solidify our home priorities. I would often find the most random postings - ones that didn't match our search criteria at all, but piqued my interest - and Shen was always quick and excited to visit them with us just so we could explore, always adapting to our schedules.We went through two competitive "bidding wars" with Shen, and trust me - you don't want to negotiate with anyone else! She was quick, flexible, and responsive to ensure that we could visit houses ASAP, be the first with an offer, and put our best foot forward. We were outbid our first offer and never had a single regret.
Margaret Benson
Shenandoah is wonderful to work with. Friendly, professional and straightforward. She recently listed and sold a piece of property for us. We appreciated her thorough research in helping us list it at a fair and competitive price. She is super responsive which was extremely important to us since we are out of state. Overall, we had an excellent experience working with Shenandoah and wouldn't hesitate to recommend and/or work with her again.
Henrietta & Terrence Collins
In the middle of a pandemic I decided to sell my house, look for and purchase a new one and hope that the 2 closings worked out so I could move all in a 6 week span. I was very fortunate to have Shenandoah as my realtor through all of it. She is super organized, detail oriented, easy to work with and kept me calm through the process. She is excellent at staging and knowing just how to price and market a house. I had several offers all above asking price within the first 48 hours. She was equally helpful through the buying process with negotiating and with recommendations for service people. I can't imagine going through such a stressful endeavor with anyone else! I highly recommend Shen for all your real estate needs.
Mary Glish
Shenandoah sold a condo for us at the beginning of the COVID-19 pandemic and made it look easy. She priced the property perfectly, had (really good) professional photos taken, marketed it, and it was sold in a few days. She handled every rule change that came about due to the pandemic immediately as if it was not a problem. In summary, she made this the easiest real estate transaction we've ever had at a time when nothing was easy. We'd work with her again in a heartbeat.
Jeannie Cox
Excellent agent in every regard. Shenandoah spent the time to really understand my selling needs, the micro neighborhood selling dynamics as well as setting up a great marketing plan for the sale of my townhome in Chapel Hill. She also came up with a staging plan for the home to fit that marketing plan and it truly looked fantastic (clearly others thought so too). The home sold very quickly and for a record price for the community! Her attention to details, her follow through during all of the process made it really easy to work with her. She even handled the lease back given it sold so quickly, which allowed me to relocate with much less stress. Honestly, I really don’t think you will find a better agent to help you through the real estate process, that is looking out for your interests and is there with you throughout the process.
Chris Russell, Dragonfly Services
If you are looking for a house in the Raleigh/Durham area, look no further than Shenandoa (AKA Shen) as your realtor. My wife and I were relocating to Durham from CA, and even across the country, Shen had our back and best interests at heart every step of the way. We choose a new build, and because we could not be on site for every meeting with our builder, Shen stepped in and made sure things happen according to the plan. In short, Shen is the best and made a complicated experience easy...and dare I say enjoyable!
Home Buyer in Durham, NC
Shenandoah was accessible, professional, knowledgeable and wonderful to work with. Although our house sold VERY quickly in a fairly unconventional way, and we only needed Shenandoah's help for a short period of time, in the short time we worked with her she was terrific and fun to work with - in addition to her professional qualifications.
Home Seller in Chapel Hill, NC
Shenandoah was the best! She helped us find the perfect family home for my growing family. We are so happy with our house and the process was a breeze with Shenandoah's help!
Michael Sierra
Shenandoah was a delight to work with as I purchased my first house. I initially found the prospect of home-buying daunting, but Shen walked with me each step of the way, answering questions, corresponding with the listing agent as needed, and explaining clearly what to expect at each stage of the process. She's also super super fun! I recommend her without reservation.
Home Buyer in Durham, NC
My wife and I feel fortunate to have had Shenandoah help us find a house in Carrboro. We were looking from out of state so it was invaluable having a very responsive person help us as new properties became available. We didn't have a sense of urgency in our decision so her candid assessment of what she saw gained our trust and saved unnecessary trips to visit houses that wouldn't have worked out. After about two years of looking we finally decided on a place and she has answered our many questions about purchasing our future home. It's hard to summarize all the good things we have to say about Shenandoah. She made our long distance purchase possible, we can't recommend her enough!
Home Buyers in Carrboro, NC
It would be hard to describe how valuable our experience with Shenandoah was. She was thoughtful, careful, knowledgeable, hopeful, and realistic, all inappropriate measure. She made the challenge of selling our unique home work. You will not find many realtors out there who can do for you what she can, and will.
Home Seller in Durham, NC
Was great to work with Shenandoah. She helped guide us all the way through the process of buying a house, and pointed out what to do at every step of the way. She helped negotiate offer price as well as closing costs.. Shen was very responsive and helpful - instrumental to buying our house!
Zach Yordy
Shenandoah was a pleasure to work with. She respected me as a young buyer, was able to show me homes and all hours of the day with very little notice, responded quickly to texts and emails, and helped educate me on the home buying process and negotiate to get me a great deal! I would recommend her to to anyone looking to buy a home in the triangle area if you want someone who is enthusiastic, personable, and knowledgeable.
Hally Bohs
Shenandoah was very accommodating to our schedule and on a Memorial Day holiday weekend, no less. We ended up looking at fourteen houses in one day! While I do not recommend that, It ended up working out for us, as we were from out of state and in a time crunch. We started early in the morning and Shenandoah was prepared and had houses lined up for us to look at. We hit the ground running and Shenandoah was tireless, in spite of being a little under the weather. We appreciate her dedication to finding her clients the perfect house.
Home Buyer in Chapel Hill, NC
I can not say enough about her. She is a caring, competent, knowledgeable professional woman who found me the perfect property in Chapel Hill. The amount of effort she put into working with me far exceeded what I could expect. She is a credit to her agency and to any client who is fortunate enough to work with her. I highly recommend her services to potential buyers.
Home Buyer in Chapel Hill, NC
Shenandoah went beyond the normal comparison pricing technique to recommend the highest price that would still attract the largest number of qualified buyers.. . and succeeded! She and her partner were highly responsive through the entire sales process, providing sound advice at every stage as well as personally pitching in to help accomplish the myriad of physical tasks associated with getting the house ready for sale and us ready to move.
Mike Jacobs
Shenandoah helped me find a condo to purchase for my daughter to live in. I was concerned about a budget as well as a place I can either sell easily when my daughter moves, or rent and use as an investment. My daughter was looking for a place that would cater to her needs and that she liked. Shenandoah listened to both of our 'requirements' and took us to see several places. She had researched all the listings for troubling past inspection reports or other issues and how the community was for renting and resale. Shenandoah was extremely knowledgeable of the area and what would fit both my needs and my daughter's wants. She checked ahead of time so she could inform us of any major issues with some of the properties and even checked the bus lines. Her advice and suggestions were invaluable to our selection and negotiating and she was very prompt in responding to any texts, emails or phone calls. I would highly recommend Shenandoah to anyone looking to buy and I'm sure she would be just as conscious at selling a home!
J. Holstein